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FAQS

1. For what period can I subscribe?

You may subscriber for periods of 1 month, 3 months, 6 months or 12 months. We also offer an easy and hassle free monthly debit order facility.

2. How many issues do I get when I subscribe?

Weekday Publications:
1 Month 20 issues, 3 Months 65 issues, 6 Months 130 issues, 12 Months 260 issues.

Weekly Publications:

1 Month 4 issues, 3 Months 13 issues, 6 Months 26 issues, 12 Months 52 issues.

3. How much will a subscription Cost?

Subscriptions are discounted off the cover price. The standard discounts are 5% on a 3 month subscription, 10% on a 6 month subscription and 12.5% for yearly and monthly debit subscriptions. Other promotional discounts are available from time to time. The customer service in your region will be able to assist with this.

4. How and where do I make payment?

Payments can be made directly into Independent Newspapers bank account, by credit card or via monthly debit order.

The bank account details are as follow:
Standard bank, account number 000046159, branch code 000205.

Always use your subscription number as your reference.

Alternatively you can call our offices directly for credit card and monthly debit orderbpayments.

5. How do debit orders work?


Debit orders are the easiest way to pay and renew your subscription.
We offer 4 cycle dates (1st, 7th, 15th and 26th of each month) to best suit your needs.

Charges take place in one of the cycle dates most convenient to you.

6. What happens if my paper is not delivered?


We offer all our subscribers a guaranteed delivery service if the non delivery is communicated during our Hotline period.

Morning deliveries including weekends and Public holidays run the hotline between 6:30 and 9:30 am, while the afternoon deliveries offer a hotline service between 17:00 and 18:30.

You can call the Subscriptions Customer Service in your region.
If you call within the guaranteed delivery service times a replacement copy will be sent to you.
If you call a day later to report the non-delivery, your account will be credited.
Non-delivery complaints must be reported within 48 hours to qualify for the credit.

7. What happens when I change address?

You call the Subscriptions Customer Service in your region and inform them of your new address details.
You need to give 48 hours notice for such change to take place.

8. What happens when I go on holiday?


You can arrange to put your papers on hold by contacting the Customer Service call centre in your region with a minimum of 48 hours notice.

9. What happens if I want to cancel my subscription?


You may cancel your subscription at anytime.
You can do this by contacting the Subscriptions Customer Service in your region. Normal subscriptions require 48 hours notice while debit orders, require a 30 days written notice prior to cancellation.

10. What are the contacts for the Subscription Customer Services call centre in my region?

Gauteng
0860326262
gautengsubs@inl.co.za

Kwa-zulu Natal
0313082022
kznsubs@inl.co.za

Western Cape
0800220770
capetownsubs@inl.co.za